Privacy Policy

Information We Collect

We may collect and process the following personal information:

• Name
• Email address
• Telephone or mobile number
• Postal or business address
• Company details and service information provided through forms or enquiries
• Technical data such as IP address, browser type, device information, and website usage statistics

How We Use Your Information

Your information is used only where necessary, including:

• Responding to enquiries and contact form submissions
• Providing requested IT support, consultancy, installation, repair, and managed service work
• Managing quotes, bookings, invoices, contracts, and customer relationships
• Improving our website, services, security, and customer experience
• Sending relevant service-related communications

We process personal data under the lawful bases of consent, contractual necessity, legitimate business interests, and legal obligations where applicable.

Data Protection

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, loss, or destruction.

Cookies

Our website may use cookies and similar technologies to improve website functionality, analyse traffic, and enhance user experience.

Where required, users will be given the option to accept or reject non-essential cookies through our cookie consent banner.

You may also manage cookie preferences through your browser settings.

Third-Party Services

We may use trusted third-party providers such as:

• Website hosting providers
• Analytics services, such as Google Analytics
• Payment processors
• CRM, communication, email, and support platforms
• Security, backup, cloud, and infrastructure service providers where needed to deliver our services

These providers only process data where necessary and are expected to maintain appropriate security standards.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, contractual, service support, or reporting requirements.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data where applicable
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with the UK Information Commissioner's Office (ICO)

Contact

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us through the details below.